Cancellation and Refund Policy

Order Cancellation

• Before Shipment: You may cancel your order before it has been shipped by contacting our customer service team at [insert contact information]. A full refund will be processed for orders canceled before shipment.
• After Shipment: Once your order has been shipped, it cannot be canceled. However, you may return the product in accordance with our return policy.

Refunds

• Eligibility: Refunds are processed only for products returned in their original condition, unused, and with all tags intact within [insert number of days, e.g., 7 days] of delivery.
• Process: To initiate a refund, contact our customer service team at [insert contact information]. Approved refunds will be credited to the original payment method within [insert number of days, e.g., 7-10 business days].
• Shipping Costs: Shipping costs are non-refundable, except in cases where the product is defective or incorrect.

Non-Refundable Items

• Customized or personalized products are non-refundable unless they arrive damaged or defective.
• Products that have been used or are not in their original condition are not eligible for a refund.